Refund policy

Last updated: October 28, 2026

This policy applies to all orders placed at theflashies.com. The Flashies store is operated by Timon Hermes, trading as Flashies.

All sales are final

Every Flashies camera ships to you directly from our fulfillment partner in China. Because of this, we cannot accept returns or give refunds for change of mind, a different color preference, or an order you no longer want. Please check your design and bundle carefully before you place your order.

If something is wrong with your order, we will make it right. You are covered if:

Your camera arrives defective or does not work.

Your camera arrives damaged.

You received the wrong design.

A camera is missing from your order.

How to make a claim

Email us at theflashies.shop@gmail.com within 30 days of delivery and include:

Your order number.

A photo or short video that clearly shows the issue. If the camera does not turn on, a short video of you trying to switch it on after charging works best.

We review every claim and usually reply within 1 to 2 business days.

What we will do

If your claim is approved, we will either send you a free replacement of the affected camera or refund that camera. We choose the option that fits best, for example depending on whether your design is in stock.

You do not need to send anything back. If we ever ask you to return an item, we will send you instructions and we will pay for the return shipping.

Replacements ship for free and follow the delivery times in our Shipping Policy.

Refund amount and timing

Refunds go back to your original payment method.

For bundles, the refund for one camera is the price you paid for the bundle divided by the number of cameras in it. If you used a discount code, the refund is based on the amount you actually paid.

Once a refund is approved, we issue it within 5 business days. Your bank or card provider may need another 5 to 10 business days to show it on your statement.

What is not covered

Change of mind, or ordering the wrong design or bundle.

Small differences in color or details compared to photos and videos. Some product photos and videos on social media are AI-generated or illustrative.

Photo or video quality that is normal for a small, casual camera. Flashies cameras are made for fun everyday snapshots, not professional photography.

Damage that happens after delivery, for example from drops, water, heat, incorrect charging or opening the device.

Claims sent more than 30 days after delivery.

Lost packages

If your tracking shows no movement for 30 days, or your package has not been delivered within 30 business days after it shipped, contact us at theflashies.shop@gmail.com. We will reship your order for free or give you a refund.

If tracking shows your package as delivered but you cannot find it, please check with your neighbors, your building and your local post office first, then contact us. We will help you with the carrier.

We are not responsible for packages that are lost or returned because the shipping address entered at checkout was incorrect or incomplete. Please contact us anyway and we will do our best to help.

Order changes and cancellations

You can change or cancel your order within 12 hours of placing it, as long as it has not been processed yet. Email theflashies.shop@gmail.com with your order number as soon as possible. After 12 hours, or once your order has been processed, we can no longer change or cancel it.

Please contact us first

If there is a problem with your order, please email us before opening a dispute with your bank or payment provider. Most issues are solved quickly by email.

Your rights

This policy does not limit any rights you have under the laws that apply to you.

Contact

Flashies

Timon Hermes, trading as Flashies

Auf der Lehmkaute 1, 34560 Fritzlar-Züschen, Germany

Email: theflashies.shop@gmail.com

Website: theflashies.com