Shipping policy

Last updated: October 28, 2026

This policy applies to all orders placed at theflashies.com. The Flashies store is operated by Timon Hermes, trading as Flashies.

Where we ship

We ship to street addresses in all 50 US states and Washington, D.C.

We do not ship to APO, FPO or DPO military addresses, PO boxes, US territories (such as Puerto Rico, Guam or the US Virgin Islands) or any address outside the United States. Our battery-approved shipping lines deliver through private carriers that cannot deliver to these addresses. If an order is placed with one of these addresses, we will contact you to update it or cancel the order and refund you in full.

Shipping cost

Shipping is free on every order.

Delivery timeline

Order processing: 1 to 3 business days

Shipping to your door: 6 to 14 business days after processing

Total estimated delivery time: about 7 to 17 business days from the day you order

Business days are Monday to Friday, not including public holidays. Delivery times are estimates and are not guaranteed.

Why delivery takes this long

Flashies cameras ship directly from our fulfillment partner's warehouse in China. Each camera contains a rechargeable lithium battery, so it travels on special battery-approved shipping lines that follow strict safety rules. This keeps shipping free and safe, but it takes a little longer than buying from a local store.

Tracking

As soon as your order ships, we will email you a tracking number. It can take 3 to 5 business days before the first tracking update appears. There may also be quiet periods without updates while your package travels to the US and clears customs. This is normal.

Customs and import fees

Our shipping partner normally handles US import clearance for you, so you should not be asked to pay customs or import fees at delivery. If a carrier ever asks you for import fees on a Flashies order, please contact us before paying.

Orders with several cameras

Orders with more than one camera, such as the 2-camera bundle or the Squad Pack, may arrive in separate packages. If your order ships in more than one package, we will send you tracking information for each one.

Shipping address

Please double check your shipping address at checkout. We ship to the address you enter. If you need to change it, email theflashies.shop@gmail.com within 12 hours of placing your order. After that, or once the order has been processed, we can no longer change it.

Delays

During busy times such as Black Friday, the winter holidays and Chinese New Year, or because of weather and carrier issues, delivery can take longer than usual. We will help you if your package seems stuck.

Lost packages

If your tracking shows no movement for 30 days, or your package has not been delivered within 30 business days after it shipped, contact us and we will reship your order for free or give you a refund.

Damaged, defective or wrong items

If your camera arrives damaged, defective or in the wrong design, please see our Refund & Replacement Policy. You have 30 days from delivery to contact us.

Contact

Questions about shipping? Email us at theflashies.shop@gmail.com with your order number.

Flashies

Timon Hermes, trading as Flashies

Auf der Lehmkaute 1, 34560 Fritzlar-Züschen, Germany

Website: theflashies.com